Frequently Asked Questions

Onbeli.com is an online e-commerce store specializing in the sale of mobile phones, accessories, and other electronic products.

• Yes, onbeli.com is a registered trademark in India with the trademark application number 4806624, and it has received several positive reviews on various platforms.

Onbeli.com offers a wide range of products, including mobile phones, accessories, headphones, earphones, chargers, and more. We deal in Brand New Products, UnBoxed Products, Demo Products & Pre-Owned Products, offering a variety of choices.

The warranty period for each product varies depending on the brand and type. You can find specific warranty details in the product description or by contacting our customer support team.

• For support, you can contact onBeli's customer care number at +91-9100401559 or through email at support@onbeli.com. Our support hours are between 10:00 AM and 7:00 PM on weekdays.

To track your order, click on the 'Track Your Order' link in the footer section of our website or log into your account to check the order status.

If you receive a damaged or defective product, our 5-day return policy allows you to initiate the return process. Contact our customer support team via email, phone, or by raising a ticket on our website.

Yes, you can cancel your order within 24 hours of placing it by contacting our customer support team.

We accept various payment methods, including debit cards, credit cards, net banking, UPI, and cash on delivery.

Certainly! You can change the delivery address by contacting our customer support team before the order is shipped.

To raise a ticket, click on the 'Raise a Ticket' link in the footer section of our website or log into your account and submit a ticket.

Yes, we have mobile apps for both Android and iOS devices. Download the app by clicking on the link in the footer section of our website or by searching for 'onBeli' in the app store.

To initiate the return process, contact our customer support team through email, phone, or by raising a ticket on our website within 5 days of receiving the product. Our team will guide you through the return process, and once the product is received and inspected, we'll initiate the refund.

Orders above ₹1499 qualify for free shipping across India. For orders below ₹1499, there's a shipping fee of ₹69.

Yes, we charge a extra fee for all Cash on Delivery (COD) orders.

The delivery time depends on your location. We typically ship orders within 24 hours, and delivery can take up to 3-7 business days from our warehouse. You'll receive shipment details in a confirmation email and SMS and can track your order through your account.

We deliver all orders through Xpress-Bees, Blue Dart, Delhivery Express, and Ecom Express. Additionally, we collaborate with local couriers for swift delivery of local orders.

If you receive a damaged product or anything is missing, please provide an unboxing video. We'll replace the product promptly without additional queries. Ensure the unboxing video is continuous without breaks. For guidelines on taking a proper unboxing video, please click here.

Yes, for prepaid orders, we deliver to pin codes across India. For COD orders, we currently deliver to 23,000 pin codes. If your delivery pin code is not listed for COD, our customer care executive will inform you.

Yes, all unboxed products (except un-medaled ones) on onBeli.com come with a minimum 6-month warranty. Most products usually have 10+ months of brand warranty, and unactivated products have a full warranty. Sourced only from brand-authorized retailers, they are fully covered under the brand's warranty service policy.

Customers can claim the manufacturer's warranty through an authorized service center, following the same process as for any brand-new product.

Don't worry! All our unboxed products come with a 5-day easy return policy. If the return reason aligns with our policy, you can return the product.

All unboxed products come with original complete accessories. In cases where original accessories are not available for returned products, compatible accessories will be provided.

Unboxed Products:

Product condition is like new (nearly the same as after using it for 2-3 days).

Warranty period is 1-2 months less than full warranty (full warranty in the case of unactivated units).

Original box and complete accessories are included.

Savings of 20-60% compared to the price of brand-new products.

Best choice for personal/corporate usage.

Nearly 90% reduction in carbon footprint when switching to unboxed products.

Brand New Products:

• Product condition is new.
• Full warranty.
• Original box and

Yes, we do have Offline Retail Services. Our Retail Outlet is located in JNTU, Kukatpally, Hyderabad. You can find us at the following address:

#onBeli.com, G1, Ground Floor, Plot No.11c, Srinivasa Nilayam, Aditya Nagar, Kukatpally, Hyderabad, Telangana, 500072.

Landmark: Opposite SBI Bank, Tulasi Nagar Branch.

For precise directions, please refer to the Google Map Directions Link.